Customer Supports

The following information is here to help answer most of your questions. If there’s something more you would like to know, then don’t hesitate to Contact Us 

 

SHIPPING & DELIVERY

We offer worldwide shipping, including the USA, Europe and Canada and even a village in Africa. Orders are processed and shipped within two days.

You then receive your order are fast as the delivery service can deliver it to you.  We offer tracking service and only use the most respected delivery services.

Destination Post Express
USA 6 - 10 days 2 - 5 days
Canada 6 - 10 days 5 - 8 days
Germany           - 4 - 8 days
France           - 4 - 8 days
Italy           - 4 - 8 days
UK           - 4 - 8 days
Rest of Europe 6 -10 days 4 - 8 days
Australia           - 3 - 5 days
New Zealand 6 -10 days 3 - 5 days
Japan           - 2 - 3 days
Singapore            - 2 - 3 days
China            - 2 - 3 days
Hongkong            - 2 - 3 days
Taiwan            - 2 - 3 days
South America            - 3 - 5 days
Other Countries 6 - 10 days 5 - 8 days

 

TERMS

Please review the following terms that govern your use of and purchase of products from our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms.

1, IMPORT TAX

Your packages will be sent from the USA, Hongkong or China. We will choose the fastest shipping service to your door. In our experience, 95% of packages are free of tax. In rare instances where a country has very strict import laws, any additional taxes would be at your expense.

2, RETURN POLICY

 You must contact support@ikeposusa.com within five days of receipt of your order.

No returns will be accepted after 15 days of receipt of your order.
We do not offer returns on opened IKEPOD products or Digital content.
Any returns must be in saleable condition and in original, unopened packaging.
Return shipping is the customer’s responsibility, unless you have received a damaged or wrong product. Photos are helpful.
Should you receive a damaged product, please contact customer service at support@ikeposusa.com .

3, COPYRIGHT

All content on ikepodusa.com and ikepod.it websites, including but not limited to, page headers, images, illustrations, graphics, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by IKEPOD USA LLC.

In other words, do not copy our data without our written permission.

4, SECURITY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. Your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.